To provide an uninterrupted 24-hour service all year round to ensure that all enquiries are dealt with within an acceptable timeframe

To provide an uninterrupted 24-hour service all year round to ensure that all enquiries are dealt with within an acceptable timeframe
To deliver care with courtesy, compassion, and competence
To comply with all relevant statutory requirements and maintain good practice
To promote diversity and equality within our workforce
To proactively and consistently evaluate our performance
Employ a culture of positively reflecting on complaints and acknowledge the learning it brings
To attract and retain staff